Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and OXIQ ("OXIQ", "we", "us") governing your access to and use of the ACR (AI Clinical Record) platform, including all related software, services, and websites (collectively, the "Service").

By creating an account, accessing, or using ACR, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

To use ACR you must:

• Be a regulated health professional in good standing in your jurisdiction (e.g., physiotherapist, occupational therapist, chiropractor, physician, speech-language pathologist, massage therapist, or other regulated allied health professional)
• Be 18 years of age or older
• Have authority to enter into this agreement on behalf of yourself or, if registering on behalf of a clinic or organisation, have authority to bind that organisation
• Comply with all applicable laws and regulations governing your profession

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying OXIQ immediately at info@oxiq.ca of any unauthorised use of your account
• Ensuring your account information is accurate and up to date

You may not share your account credentials or allow others to access ACR through your account. Each practitioner must have their own account.

Subject to these Terms, OXIQ grants you a limited, non-exclusive, non-transferable, revocable licence to access and use ACR solely for the purpose of documenting clinical encounters within your regulated practice.

Permitted activities include:

• Recording clinical sessions with appropriate patient consent
• Generating, reviewing, editing, and exporting AI-assisted clinical notes
• Managing patient records within the platform
• Scheduling and managing clinical appointments
• Administering your clinic's OXIQ account (if you are an Org Admin)

You agree not to:

• Use ACR to document encounters you are not licensed to conduct
• Record individuals without their knowledge and valid consent
• Use AI-generated notes as a substitute for professional clinical judgement
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Access or attempt to access other users' data
• Transmit viruses, malware, or any malicious code
• Use automated tools to scrape or extract data from the Service
• Resell, sublicense, or otherwise commercialise the Service without written consent from OXIQ
• Use the Service to store or process information that is not related to your legitimate clinical practice
• Violate any applicable law, regulation, or professional code of conduct

You acknowledge and agree that:

• You are solely responsible for the accuracy, completeness, and clinical appropriateness of any notes you create using ACR
• AI-generated content may contain errors, omissions, or misinterpretations and must always be reviewed before use
• OXIQ does not provide medical, clinical, or professional advice
• Use of ACR does not replace or satisfy any regulatory, professional, or legal obligations you have as a health practitioner
• You remain responsible for obtaining and maintaining all licences, registrations, and insurance required by your profession

Before using ACR to record any clinical encounter, you must:

• Inform the patient that the session will be audio-recorded
• Inform the patient that an AI system will process the recording to generate clinical notes
• Obtain the patient's explicit, informed consent to the recording and AI processing
• Document consent in accordance with your professional and jurisdictional requirements
• Honour any withdrawal of consent promptly

OXIQ provides a consent template within the platform as a convenience only. You are responsible for ensuring your consent process meets all applicable legal and professional requirements in your jurisdiction.

By using ACR, you grant OXIQ a limited licence to process, store, and transmit your data solely for the purpose of delivering the Service. This licence does not include the right to use your data for training AI models, advertising, or any purpose other than providing ACR to you.

You may export your data at any time through the platform. Upon account termination, you have 30 days to export your data before it is permanently deleted.

ACR, including all software, algorithms, interfaces, branding, and documentation, is the exclusive intellectual property of OXIQ and is protected by Canadian and international copyright, trademark, and other IP laws.

These Terms do not grant you any rights to OXIQ's intellectual property except the limited licence described in Section 4. "ACR", "OXIQ", and related marks are trademarks of OXIQ and may not be used without prior written consent.

We strive to maintain high availability but do not guarantee that ACR will be available at all times. The Service may be interrupted for:

• Scheduled maintenance (we will provide advance notice where possible)
• Unscheduled outages due to technical issues, third-party service failures, or force majeure events
• Security incidents requiring emergency remediation

OXIQ is not liable for any loss or damage arising from service interruptions.

Access to ACR may require payment of subscription fees as outlined in your service agreement or as displayed at the time of purchase. All fees are in Canadian dollars unless otherwise stated.

• Subscriptions renew automatically unless cancelled before the renewal date
• Fees are non-refundable except as required by applicable consumer protection law or as expressly stated in your service agreement
• OXIQ reserves the right to change pricing with 30 days' notice to existing subscribers

Either party may terminate your use of ACR at any time:

• By you: Cancel your account at any time through the platform or by emailing info@oxiq.ca
• By OXIQ: We may suspend or terminate your account immediately, without notice, if we determine you have violated these Terms, applicable law, or your professional obligations; or if required to do so by law

Upon termination: your licence to use ACR ends immediately; you have 30 days to export your data; thereafter your data will be permanently deleted subject to legal retention requirements.

Sections 6, 8, 9, 13, 14, 15, and 16 survive termination.

OXIQ does not warrant that:

• AI-generated notes will be accurate, complete, or clinically appropriate
• The Service will be uninterrupted, error-free, or secure
• Any specific clinical outcome will result from use of the Service

Some jurisdictions do not allow exclusion of implied warranties. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if OXIQ has been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless OXIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

• Your use of ACR
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third party's rights, including your patients' rights
• Any clinical decisions you make using or in reliance on ACR output

These Terms are governed by and construed in accordance with the laws of Canada and the province in which OXIQ is incorporated, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms that cannot be resolved by good-faith negotiation shall be submitted to binding arbitration in Canada in accordance with the applicable provincial arbitration legislation, except that either party may seek emergency injunctive relief in a court of competent jurisdiction.

You agree to resolve disputes individually and waive the right to participate in any class action.

OXIQ may update these Terms from time to time. We will notify registered users of material changes via email or in-app notification at least 14 days before the changes take effect. Your continued use of ACR after the effective date constitutes acceptance of the revised Terms.

If you do not agree to revised Terms, you must stop using ACR and may close your account.

For questions about these Terms of Service, please reach out to us: